Terms of Service
Effective 23 August 2026
These terms govern your use of the Pack3D packing workspace. You accept them explicitly when you create an account, and we record which version you accepted and when.
The service
Pack3D arranges 3D-print models onto a build plate and returns a packed file. It is still evolving: features may change, and the service may be unavailable at times.
Your account
Registration requires an invite code and your explicit acceptance of these terms and the Privacy Policy. You must be at least 16, or the age of digital consent in your country. Keep your sign-in details confidential; you are responsible for activity under your account. Accounts may be subject to usage limits (for example a trial packing quota or a queue cap); any limits that apply to you are shown in the workspace. Tell us promptly at contact@pack3d.net if you suspect unauthorized use.
Paid plans
Parts of the service are free to use. Where a paid plan is offered, the price, the billing period, and what the plan includes are shown before you subscribe, and are what applies to you.
- Renewal. A subscription renews automatically at the end of each billing period, at the then-current price for your plan, until you cancel.
- Cancelling. You can cancel at any time from your account. Cancellation takes effect at the end of the period you have already paid for; the service stays available until then, and we do not pro-rate the remainder of a period.
- Price changes. We may change prices. A change never applies to a period you have already paid for, and we give at least 30 days' notice before it applies to your renewal, so you can cancel first.
- Failed payment. If a payment fails we may suspend the paid features of your account after telling you. Your results and account are not deleted because of a failed payment.
- After a subscription ends. Your account and your stored results remain; the plan's paid limits and features stop. You can still sign in, download what you have, and delete your data.
- Taxes. Prices are shown including VAT where we are required to charge it to you, and excluding VAT where the reverse charge applies to a business customer with a valid VAT number.
Right to cancel (consumers)
If you are a consumer in the EU/EEA you normally have 14 days to withdraw from a distance contract without giving a reason. Because the service is a digital service you start using immediately, you will be asked, when you subscribe, to expressly request that we begin straight away and to acknowledge that doing so means you lose the right to withdraw once performance has begun. If you would rather keep the right, wait out the 14 days before using the paid features, or tell us at contact@pack3d.net. This section does not apply to business customers.
Nothing here affects your statutory rights if the service is faulty or not as described.
Refunds
Outside the withdrawal right above, payments are non-refundable. That said, if the service did not do what we said it would, write to contact@pack3d.net and we will sort it out. Packing jobs that fail for reasons on our side do not count against any allowance on your plan.
Business customers
If you use the service to pack models belonging to your own customers, you are the data controller for those files and we act as your processor. A data processing agreement is available on request from privacy@pack3d.net. Our processors are listed in the Privacy Policy.
Acceptable use
- Upload only files you have the right to use.
- Do not upload unlawful, infringing, or malicious content.
- Do not attempt to disrupt or overload the service, or to get around its security or access controls.
Your content
You keep all rights to the models you upload. You grant Pack3D only the limited permission needed to store and process those files to provide the service to you. You confirm you have the right to upload them.
Third-party notices
Packed files prepared for Bambu Lab printers may include printer configuration data derived from Bambu Studio (github.com/bambulab/BambuStudio), © Bambu Lab and Bambu Studio contributors, licensed under the GNU AGPL-3.0. Bambu Studio embeds the same data in its own project files; it is what lets a packed file open with the right printer already selected.
No warranty
The service is provided “as is” and “as available,” without warranties of any kind, express or implied. Packing output is a planning aid: always review a packed layout before printing. Pack3D does not guarantee that parts will not collide, that a layout is printable, or that results are error-free.
Limitation of liability
To the fullest extent permitted by law, Pack3D is not liable for any indirect, incidental, or consequential damages, nor for failed prints, wasted material, damaged equipment, lost time, or lost data arising from your use of the service. Nothing in these terms limits liability that cannot be limited under applicable law.
Availability and data
We provide no uptime guarantee. We may modify, suspend, or discontinue the service, and job history is pruned over time. Download any results you want to keep, and keep your own copies of the files you upload.
Termination
You may stop using the service at any time and delete your account yourself from the account page (or ask us to do it at contact@pack3d.net). We may suspend or terminate access that breaches these terms or threatens the service.
Governing law
These terms are governed by the laws of Denmark, without regard to conflict-of-law rules. If any part of these terms is found unenforceable, the rest remains in effect.
Changes to these terms
We may update these terms as the service evolves. Material changes are reflected in the effective date above. If you have a paid plan, we give you at least 30 days' notice of a material change before it applies to you, and you may cancel before it takes effect. Continuing to use the service after a change means you accept the updated terms.
Contact
Questions about these terms: contact@pack3d.net.
Pack3D is operated by Carl Debes Johansen, Brandsbjergvej 88, 2600 Glostrup, Denmark. Contact: contact@pack3d.net.